Acceptable Usage and No Black Hat Policy

Introduction

These Acceptable Use Policies (Policies) form an integral part of our Terms of supply. Breach of, or an act or omission that we reasonably anticipate will cause you to breach, any of these Policies constitutes a material breach of our Terms of supply, for which we may:

  • Suspend the use of your product and notify you of this in writing as soon as possible afterwards; or
  • Terminate your Contract immediately on written notice, and we reserve the right to bring an action against you for damages if applicable.

Prohibitions

We prohibit the following kinds of activities on all our servers and services:

  • Pornography of any kind (even legal)
  • Online gambling sites
  • Spam email of any kind
  • Bulk email of any kind (even legal)
  • Spamming of websites with comments or links
  • “Black Hat” marketing of any type, see below for some examples
  • Anything that promotes or enables any illegal or criminal activity, including but not limited to violence, illegal drugs, money laundering, terrorism, harassment, racism or discrimination
  • BitTorrent or similar usage
  • Sharing or distribution of music, videos, programs or files that you do not own the copyright or rights to

Although some of these activities above are legal (e.g. pornography, or bulk email, if it is opt-in), we do not want to be responsible for policing the thin line between legal and illegal activity. Therefore we do not want it on our network at all. We also strictly prohibit using our proxy servers for any form of “Black Hat” SEO or web marketing. Examples include, but are not limited to:

  • Automated or manual:
    • “viewing” of clips or downloads on Youtube or download sites to boost the number of views/downloads artificially
    • “clicking” on AdSense or similar adverts
    • “liking”, “digging”, or voting for content on social media to artificially increase their ratings
    • posting of classified ads on classified ad sites like Craigslist in a way likely to lead to banned IP addresses
  • Any other form of automated or manual posting or clicking or downloading designed to deliberately artificially inflate or influence the popularity of any content or site
  • Any form of spamming by any means, whether by email or automated software

If you’re not sure whether what you want to do would be considered “Black Hat” and prohibited, the answer is, “If you have to ask, then it’s probably not allowed”. But you can always ask.

To help you understand where we’re coming from

We don’t wish to moralise about the legitimacy of one kind of activity or another. Our concern is:

  • Maintaining the integrity and reliability of our proxy servers for all our customers at all times
  • Ensuring no laws are broken
  • Ensuring our IP addresses do not get blocked, blacklisted or banned
  • Maintaining the good name of our company.

The kinds of “Black Hat” activities listed here are actively defended against by internet services providers and the website owners targeted (e.g. Youtube, Craigslist, etc.). When they discover it, they may block, blacklist, or ban our proxy servers and IP addresses, thereby causing our legitimate customers’ problems.

So aside from illegality or pornography, the question to ask regarding our policy is, “If I did this from my computer, would my IP addresses get blocked, blacklisted or banned?” If “yes”, then we are likely to consider it in breach of our Policies.

Here are some examples to illustrate. They are for illustration purposes only and do not alter the meaning of these Policies or our Terms of supply:

    • You send automated traffic to Google. If you send the traffic at the correct speed, Google won’t ban you. Hence that is an acceptable use of our proxy servers.
    • You have an offshore worker in your Marketing Department. They need to post an ad on your behalf on Craigslist. If you did it yourself, Craigslist would accept the ad. Hence it is acceptable for your worker to use our proxy servers to post on your behalf.
    • You post multiple ads in violation of Craigslist guidelines which would get your IP address banned. Doing so would ban our proxy servers, so that is NOT an acceptable use.

This policy was last updated on September 20, 2017.

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